Refund Policy

At IPTVSA, we are dedicated to providing you with a high-quality and enjoyable viewing experience. Your satisfaction is our top priority, and we’ve outlined our refund policy to ensure transparency and clarity in case of any issues.

Money-Back Guarantee:

We offer a 24-hour money-back guarantee starting from the time your subscription is activated.

  • If you experience any technical issues that we are unable to resolve within 24 hours, we will happily issue a full refund.

  • After the 24-hour period, no refunds will be issued, as the service is considered fully activated.

Refund Eligibility:

Refunds will only be granted under the following circumstances:

  • Technical issues on our side that we cannot resolve within the refund window.

  • We cannot offer refunds for issues caused by:

    • Your internet connection.

    • Device compatibility issues.

    • Misuse of the service, such as account sharing or improper setup.

We recommend that you test our service through a short-term plan or trial to ensure it meets your needs before committing to a longer subscription.

Testing the Service:

Before subscribing, we suggest testing the service using a trial to confirm the quality and performance on your device.

  • If you encounter issues like buffering or poor quality, please first ensure that your internet speed and connection are stable.

  • If you use a VPN to access the service, please inform us beforehand so we can properly configure the IPTV for your VPN setup.

Service Disruptions:

  • External interruptions caused by content providers (e.g., changes to channels, outages) are not eligible for a refund.

  • Local internet outages or disruptions from your ISP (Internet Service Provider) are also not refundable, as these are outside our control and unrelated to the IPTV service itself.

Service Policy

At IPTVSA, we strive to deliver a seamless IPTV experience, but there are certain guidelines and rules to ensure you have the best possible service.

Support & Customer Service:

  • We provide dedicated support to assist with any setup or service-related issues. If you face any technical difficulties, our customer support team is available to help you resolve them as quickly as possible.

Account Sharing & Usage:

  • One subscription per household: Your IPTV account is for personal use only, within a single household. Sharing your account with others outside your household may lead to account suspension or termination.

  • Multi-device use: You may use your IPTV subscription on multiple devices within your household, including smart TVs, tablets, and smartphones, but it must not be shared with individuals outside your household.

Service Availability:

  • We reserve the right to update the channel lineup and modify features of the service at any time, without prior notice. This includes adding or removing channels and adjusting content availability.

  • While we aim to maintain a high uptime for all channels, we cannot guarantee the availability of all channels at all times, as this is dependent on third-party content providers.

No Responsibility for External Factors:

We are not responsible for any issues caused by external factors, including:

  • Changes made by third-party content providers or broadcasters.

  • Local network issues or outages affecting your streaming quality.

  • Device compatibility issues caused by software updates that may affect the functionality of apps.

Service Updates and Changes:

  • We continually strive to improve our service and may periodically update our software, user interface, and content. These updates are aimed at enhancing your overall viewing experience.

By subscribing to our IPTVSA service, you agree to the policies outlined above. For any questions or concerns, please reach out to our support team. We are here to ensure you have the best possible experience with our IPTV service!

Scroll to Top